Complaints

At Harrison Brook we strive to give you the best service. Unfortunately, sometimes things can go wrong. By letting us know, it gives us the opportunity to improve and put it right for you.

What we're about

Getting results

Our reputation is built by winning trust, but also delivering on our promises. We love working closely with our expat clients, giving sound financial planning advice to leverage wealth and help grow their investment portfolios.

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What we’re going to need

In order to deal with your complaint, we’re going to need a few things from you. Best if you have these at the ready before you start.

  • Name and contact information
  • Account details if available
  • A description of your complaint and how it affected you
  • What we can do to resolve your complaint

About Nexus Global

Nexus Global specialises in providing a regulatory platform and compliance support to international financial advisers and intermediaries to enable them to meet regulatory requirements to provide their clients with a professional service.

The financial advisers trading under Harrison Brook Limited are members of Nexus Global. Nexus Global is a division of Blacktower Financial Management (International) Limited (BFMI). All approved members of Nexus Global are appointed Representatives of BFMI. BFMI is licensed and regulated by the Gibraltar Financial Services Commission (FSC) and bound by the rules under licence number 3647: http://www.fsc.gi/regulated-entity/blacktower-financial-management-international-limited-3647

The financial advisers trading under Harrison Brook Limited are members of Nexus Global EU. Nexus Global EU is a division of Blacktower Financial Management (Cyprus) Limited (BFMCL) which is licenced and regulated by the Cyprus Securities & Exchange Commission (CySEC) under licence number 386/20: https://www.cysec.gov.cy/en-GB/entities/investmentfirms/cypriot/87610/ and; Blacktower Insurance Agents & Advisors Ltd (BIAAL). which is licensed and regulated by the Insurance Companies Control Service (ICCS) – Licence No. 5101:. https://www.mof.gov.cy/mof/iccs.nsf/home_en/home_en?OpenDocument

Complaints Procedure

International Residents

It is important that we hear any concerns you have regarding the services we offer. Nexus Global operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaint’s procedure. Should you have a complaint we ask that you inform Nexus Global Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

Complaints can be emailed to: info@nexus-global.net or you can also write to:

Nexus Global
Waterport Place,
Floor 2 Unit 2.3
Europort Road,
Gibraltar GX11 1AA

EU Residents

It is important that we hear any concerns you have regarding the services we offer. Nexus Global EU operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaint’s procedure.

Should you have a complaint we ask that you inform Nexus Global EU Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

Complaints can be emailed to: infocyprus@blacktowerfm.com or you can also write to:

Nexus Global EU
102 Michael Zavou, 1st Floor
Ayios Athanasios,
Limassol, 4107
Cyprus

What Our Customers Say

Don't just take our word for it, here's what some of our clients have to say.

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Testimonials

  • "I found my personal private client adviser Ryan Frost to be very efficient, knowledgeable and helpful. I will not hesitate to recommend his services to others."

  • "Prompt reliable and expert help when needed.Transparent disclosure of all the costs involved. Friendly and efficient service I would highly recommend."

  • "Sound advice in difficult times. Acceptable prices when compared with alternatives. Regular contact and updates in clear understandable form."

  • "I would definitely recommend Harrison Brook to other people. My experience in working with our financial advisor was extremely positive. Speed of response and the level of attention to our needs and requests was great. Administration support was flawless."

  • "Excellent customer service all the way through, professional, proactive, patient in answering all my questions, immediate answer to emails, great follow up and communication, deep legal knowledge and legal experience in the field, all of which helped in having my pension transferred in a faster amount of time than normal. I’ve rarely received such swift and excellent customer service before. The whole complex pension transfer experience could have been heavy and stressful, but instead it was the whole opposite."

  • "It's a nerve-wracking thing to entrust your life savings to a person and company you have never met before. Ryan made the process easy. It was calm, I felt in control and was able to asks and get answers to all the questions I had. I am now all set up with my International SIPP and couldn't be happier."

Harrison Brook has a 5 star independent service rating on Feefo

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